WARDOGS REFUND POLICY

WARDOGS Refund Policy

Digital-access products are handled differently from physical goods because access can be delivered immediately. If you have not used the delivered access and need to request a refund, contact support as soon as possible with the order details.

If technical support cannot get the product working on a supported system after reasonable troubleshooting, contact support so the order can be reviewed. Eligibility depends on the product state, whether access has been used and the technical circumstances.

Downtime compensation

If a WARDOGS game patch, product update, maintenance period, compatibility update or other verified product interruption takes the product offline, affected paid access time is restored after the product is placed back online. Customers do not lose paid access time because of verified product downtime.

Current availability, maintenance notices and restoration updates can be followed on the WARDOGS Status page. Meaningful product changes and restoration events are also recorded in the Update Log.

Game bans, rule-enforcement actions, unsupported systems or changing your mind after using digital access are not automatically refundable.

Use the Contact page and include the order email plus a concise description of the issue.